Refund Policy

At Manscaped US Store (manscapedusstore.com), we want you to be completely satisfied with your purchase. If you’re not happy with your order, our refund policy is designed to be transparent, straightforward, and customer-friendly. Below is all the information you need to understand our refund process.
1. Eligibility for Refunds
To qualify for a refund, your request must meet the following criteria:
  • The request is submitted within 60 days from the date you receive your order.
  • The product is in its original condition: unused, unopened, and in the original packaging (with all tags, manuals, and accessories intact).
  • You provide proof of purchase (e.g., order confirmation email, order number) to verify your transaction.
  • Custom or personalized products are not eligible for refunds unless they arrive damaged or with manufacturing defects.
2. How to Request a Refund
Follow these simple steps to initiate a refund:
  1. Contact Our Support Team: Reach out to us via email (include your order number and reason for the refund) or through the “Contact Us” form on manscapedusstore.com. For wholesale-related refund inquiries, please use [email protected].
  1. Receive Return Instructions: Our team will review your request within 1-2 business days. If approved, we’ll send you detailed return instructions, including the return address and any required documentation.
  1. Ship the Product Back: Package the eligible product securely and ship it back to the provided address. We recommend using a trackable shipping method (you are responsible for return shipping costs unless the product is damaged or defective due to our error).
  1. Confirm Receipt & Process Refund: Once we receive and inspect the returned product (to ensure it meets eligibility criteria), we will initiate the refund.
3. Refund Timeline & Currency
  • Refund Processing Time: After we confirm the returned product is eligible, refunds will be processed within 5-10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal). Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 1-3 additional business days).
  • Currency: All refunds are processed in USD (United States Dollars)—the same currency used for the original transaction. This ensures consistency and avoids currency conversion discrepancies.
4. Exceptions to Refunds
The following scenarios are not eligible for refunds:
  • Products that have been used, opened, or damaged by the customer (beyond normal inspection).
  • Products returned after the 60-day eligibility period.
  • Lost or stolen orders (if tracking confirms delivery to the provided address). In such cases, please contact the local shipping carrier for assistance first.
  • Free gifts or promotional items included with the order (unless the main product is being returned and the gift is unused).
5. Questions About Refunds
If you have questions about the refund process, need help initiating a refund, or want to check the status of an existing refund request, please contact our customer support team. For wholesale refund inquiries, use [email protected], and we’ll assist you promptly.