Privacy Policy

At Manscaped US Store (manscapedusstore.com), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services. We are committed to ensuring your data is handled responsibly and transparently.
1. Information We Collect
We may collect two types of information to provide and improve our services:
1.1 Personal Information
This refers to data that can identify you individually, which we collect when you take specific actions, such as:
  • Order-Related Information: When placing an order, we collect your full name, email address, shipping address, phone number, and payment details (e.g., credit card information, payment method). This helps us process your order, arrange shipping, and send order confirmations.
  • Account Information: If you create an account on our website, we store your username, password (encrypted for security), and preferences (e.g., saved shipping addresses, order history) to simplify future purchases.
  • Communication Information: When you contact us via email (including wholesale inquiries at [email protected]) or the “Contact Us” form, we collect your message content and contact details to respond to your questions or requests.
1.2 Non-Personal Information
This is anonymous data that does not identify you, collected automatically when you browse our website:
  • Technical Information: Browser type, device model, operating system, IP address, and pages visited. This helps us optimize website performance and fix technical issues.
  • Usage Information: Time spent on the website, products viewed, and search queries. This allows us to understand user preferences and improve our product offerings and content.
2. How We Use Your Information
We use the collected information for specific, legitimate purposes, including:
  • Process and Fulfill Orders: Verify your order details, arrange shipping (in line with our 1-3 day dispatch and 6-12 day delivery timelines), and send order confirmations and tracking updates.
  • Provide Customer Support: Respond to your questions, resolve issues (e.g., refund requests, which follow our 5-10 day processing rule), and assist with wholesale inquiries via [email protected].
  • Improve Our Services: Analyze non-personal usage data to enhance website functionality, optimize product listings, and tailor content to better meet customer needs.
  • Communicate Updates: Send you important information about your order, account, or changes to our policies (we will not send unsolicited marketing emails without your consent).
3. How We Protect Your Information
We implement strict security measures to prevent unauthorized access, use, or disclosure of your personal information:
  • Data Encryption: Payment details and sensitive personal data are encrypted using industry-standard technologies to ensure secure transmission and storage.
  • Access Controls: Only authorized team members have access to your personal information, and they are required to follow strict privacy guidelines.
  • Secure Storage: We use secure servers and third-party service providers (e.g., payment processors) that comply with global data security standards to store your information.
4. Sharing of Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Third-Party Service Providers: We work with trusted partners to process payments (e.g., credit card processors), arrange shipping, and manage customer support. These providers only access the information necessary to perform their services and are prohibited from using it for other purposes.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as responding to a court order or regulatory request (this is done only when necessary and in line with applicable rules).
5. Your Rights Regarding Your Information
You have the right to control your personal information, including:
  • Access and Update: You can view and update your account information (e.g., shipping address, contact details) by logging into your account on manscapedusstore.com.
  • Request Deletion: If you wish to delete your account or personal data, please contact our customer support team. We will process your request promptly, subject to any legal obligations to retain certain data (e.g., order records for processing refunds).
  • Opt-Out of Communications: If you have consented to marketing communications, you can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Cookies
Our website uses cookies (small text files stored on your device) to enhance your browsing experience:
  • Necessary Cookies: These are required for basic website functionality, such as remembering your cart items and login status.
  • Analytics Cookies: These collect non-personal usage data to help us improve the website. You can disable non-necessary cookies through your browser settings, though this may affect some website features.
7. Questions About Privacy
If you have questions about this Privacy Policy, want to access or update your personal information, or have concerns about data security, please contact our customer support team. For wholesale-related privacy inquiries, you can also reach us at [email protected]. We will respond to your request as soon as possible.